• IELTS cancellation and refund policy
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• 15 or more days before the test: You receive a 75% refund of your total test fee (a 25% administrative fee is deducted).

• Within 14 days of the test: You receive no refund

 

• IELTS test date transfer policy
   

• 15 or more days before the test: You can change your date for free (up to five times depending on the specific center). Your new date must be within three months of the original booking.

• 5 to 14 days before the test: A transfer is allowed, but you must pay a 25% administrative fee.

• Under 5 days before the test: No transfers are allowed. Any request is treated as a cancellation
   

• Test centre exceptions
   

Under certain circumstances beyond our control, such as extreme weather, natural disasters, civil unrest, or technical issues at the venue, we may need to cancel your test. In such cases, we will provide you with alternative options for transferring to a future test date.